Refund Policy

At Ekart, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with a fair and transparent refund process.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

1. The item must be unused, unworn, and in the original packaging
2. The return request must be made within 7 days of delivery
3. You must provide proof of purchase (e.g. order number or receipt)

Certain products may not be eligible for a refund due to hygiene, personalization, or other reasons. Please check product descriptions for any specific return/exchange exclusions.

Non-Refundable Items

1. Gift cards or promotional vouchers
2. Downloadable software or digital products
3. Personalized or custom-made items
4. Items marked as Final Sale or Non-returnable

How to Request a Refund

1. Contact Us at [your customer support email] with your order details and reason for the return.
2. Our team will review your request and provide return instructions if eligible.
3. Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund.

Refund Process

1. If approved, your refund will be processed to your original method of payment within 5–10 business days.
2. Shipping fees (if any) are non-refundable, unless the return is due to our error (wrong or defective item).
3. If you haven’t received a refund after the processing period, please check with your bank or payment provider, as it may take additional time before your refund is officially posted.

Exchanges

If you received a defective or incorrect item, we’re happy to replace it. Please contact us as soon as possible with details and photos of the issue.

Need Help?

If you have any questions about our refund policy or need assistance, feel free to contact our support team at:

📧 support@yopmail.com (replace with your actual email)

📞 +91 00000 00000

Thank you for shopping with Ekart.

We value your trust and aim to make every purchase worry-free!