Return Policy

At Ekart, we want you to love what you buy. If you're not completely satisfied with your purchase, we offer a simple and transparent return process to make things right.

Return Eligibility

To qualify for a return, please ensure the following:

1. The item must be returned within 7 days of delivery.
2. It must be unused, unworn, and in its original condition and packaging.
3. You must have a proof of purchase (order confirmation, receipt, etc.).
4. The product must not be on the list of non-returnable items (see below).

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

1. Perishable goods or food items
2. Intimate or sanitary products
3. Personalized or custom-made items
4. Downloadable or digital products
5. Items marked as Final Sale or Non-Returnable

How to Initiate a Return

1. Contact us at [support@yopmail.com] (replace with your real email) with your order number and reason for return.
2. Our team will review your request and provide return instructions, including the return shipping address.
3. Pack the item securely, including all original packaging, accessories, and a copy of your invoice or order confirmation.

Return Shipping

1. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defective product).
2. We recommend using a trackable shipping method.
3. We are not responsible for items lost or damaged during return shipping.

Refund or Exchange

1. Once your return is received and inspected, we’ll notify you of the approval or rejection of your return.
2. Approved returns are eligible for a refund, exchange, or store credit—as per your preference.
3. Refunds will be processed to your original payment method within 5–10 business days.

Need Help?

Have questions about your return? We’re here to help.

📧 support@yopmail.com

📞 +91 00000 00000

Thank you for shopping with Ekart.

We appreciate your trust and aim to provide a smooth, hassle-free shopping experience!